FAQs
What is a digital product?
A digital product is any product you sell online that doesn’t have physical form or substance. You can’t hold a website theme in your hand, smell an e-book, or taste a software program.
Why are digital products preferable to physical products?
Digital products have many advantages over their physical counterparts,
- Customers can, in most cases, receive the product immediately upon purchase.
What is an activation key?
software activation key is a string of letters and/or numbers used to register or activate a software application. You may receive an activation key when you purchase a commercial software program.
The purpose of an activation key is to prevent software piracy by ensuring only users who have purchased a program can use it. Some software programs will not function without a valid activation key, while other programs will run in “trial mode” or with restricted functionality. Registering or activating the software with the activation key removes these limitations.
What is OEM?
OEM means Original Equipment Manufacturer and it means a company that produces parts and equipment that may be marketed by another manufacturer.
eg: Microsoft will be the OEM for Windows to be shipped with other manufacturer’s computers.
Windows Retail License?
A Windows 10 Retail license refers to the license that you acquire when purchasing a copy of Windows 10 from Microsoft store or an authorized retailer. If you have a Windows 10 Retail license, you can transfer it to another computer, as long as you desactivate the old device. There is no limit on hardware.
Windows OEM License?
The Windows 10 OEM license is customized for OEM Windows 10 users. Once it is first activated in the OEM PC, it is locked to the hardware. The product key isn’t transferable and you can’t use it to activate another installation.
Windows Volume License?
A Volume license is designed for a large business, education, and government scenario. Usually, a Volume license allows organizations to use one master product key to activate multiple computers without having to enter a different key for each computer.
You can use this license multiple times on different computers, but you can’t transfer it with the device when the system changes ownership, and you’re not allowed to activate devices that aren’t part of the organization.
How long does it take to receive my product key?
Normally, the e-mail with the product key is delivered within a matter of minutes. It is very rare for the key not to be received but, if this is the case, please check your ‘Junk’ or ‘Spam’ folders.
If you still cannot locate the message with the activation key or if you have entered a wrong e-mail address, please contact us and we will be happy to assist you.
Are digital products eligible for returns?
However, digital products can’t usually be returned, as they are downloadable, licensed, or accessed on a subscription basis. This means that the primary way for our customers to deal with any problems is to ask for a refund. see our refund policy.
